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單項選擇題

What formula do you use to calculate the number of Voice Gateway ports? （）

A.Erlang A
B.Erlang B
C.Erlang C
D.IVR ports + agent phones

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單項選擇題

What formula do you use to calculate the number of agents in a Call Center?（）

A.Erlang B
B.Erlang C
C.AHT * BHCA
D.VG ports + IVR ports

單項選擇題

In addition to writing information to a trace file, the Cisco CRS System sends standard event logging messages to a syslog server through which service?（）

A.SNMP Trap
B.Alarm
C.CDP
D.Win32