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多項選擇題

Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）

A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing

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單項選擇題

Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）

A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat

單項選擇題

Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）

A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing